Share Content

Breadcrumb

Submitting Electronic Claim Protests (SIDES)

For Employers	Using Technology and National Standards
The Problem	Responding to paper-based unemployment insurance (UI) information requests fully and within tight deadlines creates a significant and costly administrative burden on companies today, putting a strain on the bottom line.
The Solution	Developed through a strategic partnership between the U.S. Department of Labor (USDOL) and state UI agencies, the State Information Data Exchange System (SIDES) and SIDES E-Response offer employers and Third Party Administrators (TPAs) - free of charge - a secure, electronic and nationally-standardized format in which they can easily respond to UI information requests, attach documentation when needed and receive a date-stamped confirmation of receipt.
The Options	In early 2013, IDES plans to implement the SIDES E-Response website. For employers with a limited number of UI claims throughout the year, the SIDES E-Response website provides an easy and efficient portal for electronically posting responses to information requests from state agencies. SIDES E-Response is available in participating states to any employer or TPA with internet access. This option is completely free of charge for employers and TPAs, although there will be internal IT sytem development costs to integrate SIDES. In addition, given the sensitive data exchanged between state UI agencies and employers and TPAs, multiple layers of security are in place.
The Benefits	As of September 30, 2012, 42 states will be using SIDES and SIDES E-Response. Both systems offer an impressive array of benefits and have the potential to significantly improve the UI information exchange process. SIDES and SIDES E-Response give employers and TPAs an electronic way to simplify and streamline responses to UI information requests, saving time and money by: eliminating delays related to paper mail delivery, and allowing more time to gather information and respond; ensuring more complete information is provided through standard edits, validations and business rules, reducing time-consuming follow up phone calls; reducing paper handling, staff time and postage costs; and keeping UI tax rates lower by reducing improper payments.
Potential Cost Savings	In addition to the significant administrative cost savings offered by SIDES and SIDES E-Response, both options address two of the largest causes of UI overpayments: incorrect initial eligibility decisions (job separation issues) and working while receiving UI benefits. With this in mind, using SIDES or SIDES E-Response will help employers keep UI rates as low as possible by providing accurate, quality and timely information to state UI agencies.

For Employers

Using Technology and National Standards

The Problem

Responding to paper-based unemployment insurance (UI) information requests fully and within tight deadlines creates a significant and costly administrative burden on companies today, putting a strain on the bottom line.

The Solution

Developed through a strategic partnership between the U.S. Department of Labor (USDOL) and state UI agencies, the State Information Data Exchange System (SIDES) and SIDES E-Response offer employers and Third Party Administrators (TPAs) - free of charge - a secure, electronic and nationally-standardized format in which they can easily respond to UI information requests, attach documentation when needed and receive a date-stamped confirmation of receipt.

The Options

In early 2013, IDES plans to implement the SIDES E-Response website. For employers with a limited number of UI claims throughout the year, the SIDES E-Response website provides an easy and efficient portal for electronically posting responses to information requests from state agencies. SIDES E-Response is available in participating states to any employer or TPA with internet access.

This option is completely free of charge for employers and TPAs, although there will be internal IT sytem development costs to integrate SIDES. In addition, given the sensitive data exchanged between state UI agencies and employers and TPAs, multiple layers of security are in place.

The Benefits

As of September 30, 2012, 42 states will be using SIDES and SIDES E-Response. Both systems offer an impressive array of benefits and have the potential to significantly improve the UI information exchange process. SIDES and SIDES E-Response give employers and TPAs an electronic way to simplify and streamline responses to UI information requests, saving time and money by:

eliminating delays related to paper mail delivery, and allowing more time to gather information and respond;
ensuring more complete information is provided through standard edits, validations and business rules, reducing time-consuming follow up phone calls;
reducing paper handling, staff time and postage costs; and
keeping UI tax rates lower by reducing improper payments.

Potential Cost Savings

In addition to the significant administrative cost savings offered by SIDES and SIDES E-Response, both options address two of the largest causes of UI overpayments: incorrect initial eligibility decisions (job separation issues) and working while receiving UI benefits.

With this in mind, using SIDES or SIDES E-Response will help employers keep UI rates as low as possible by providing accurate, quality and timely information to state UI agencies.

Footer

Content Managers