Contact IDES

To contact IDES via the web, please use our online Contact Form.

Regular IDES business hours: Monday - Friday, 8:30 AM - 5:00 PM, except for state holidays. Visit a local IDES office nearest you, get a printer-friendly map and list of Employment Security Offices & workNet Centers, or find a TTY number​.

Contact Information for Employers

Questions related to an Unemployment Claim
For questions about an Unemployment Insurance (UI) claim, address change, appeal, Direct Deposit, expired password, Extended Benefits, tax form 1099, or other IDES services for individuals.
PhoneNumber:(800) 244-5631
TTY:(866) 488-4016 TTY
  • Option 1 - Living in Illinois and would like to updates your claim information 
  • Option 2 - Living out of state and need to file a claim 
  • Option 3 - Lost, stolen, or damaged Debit Card
Questions related to an Unemployment Appeal

​For individuals who have been scheduled for an Appeal hearing.

PhoneNumber:(800) 244-5631
TTY:(866) 322-8357 TTY

  • ​​Option 4 - submenu:
    • ​Option 1 - Provide or update information for a hearing
    • Option 2 - Board of Review​

All other questions about your unemployment claim
PhoneNumber:(800) 244-5631
TTY:(866) 488-4016 (TTY)


  • Option 5
  • Option # - Repeat​


Job seekers calling for assistance with
Help desk for login information (username and password), error messages, or navigating your job search.
PhoneNumber:(877) 342-7533
TTY:(866) 488-4016 (TTY)


  • ​​Option 1 - Job Seeker​


Need to Certify for Benefits? You may certify Monday through Friday, 5:00 AM to 7:30 PM, including state holidays.

​The best way to certify for benefits is the internet. You can certify for benefits online by going here​​.

To certify via the Internet, go to:

You may also certify by calling Tele-Serve: (312) 338-4337​

  • ​​Option 1 - Claim weeks of benefits (certify)
  • Option 2 - Reopen a claim​
  • Option 3 - Check the status of your claim
  • Option 4 - Establish or change your PIN​

Debit Card​ Red Chase Debit MasterCard
Customer service: to report lost, stolen, or damaged cards.​
PhoneNumber:(866) 728-2167
Legal Services Program​
TTY:(866) 848-5609

​If your Social Security number ends in 0 through 4​

TollFree:(800) 884-6591
OutofState:(847) 991-9240
Legal Services Program​
TTY:(847) 251-6985

​If your Social Security number ends in 5 through 9​

TollFree:(888) 430-1776
OutofState:(847) 251-1776
Benefit Collections Unit
PhoneNumber:(800) 245-9762

  • Option 1 - Benefit repayment letters or statements of indebtedness
  • Option 2 - Received Notice of a State or Federal Tax Offset
  • Option 3 - Bankruptcy

Special Investigations Unit - Reporting Benefit Fraud

​For reporting individuals fraudulently receiving unemployment benefits.

PhoneNumber:(800) 814-0513

  • ​Option 2 - Claimant​

FaxNumber:(312) 793-2356
​New Hire Unit
PhoneNumber:(888) 776-7708

  • ​Option 2 - Claimant

Benefit Accuracy Measurement Unit
PhoneNumber:​(800) 572-4215
24 Hour Tax Withholding Fax Line​

​To change your withholding status on your current claim, please complete the TAX-2 form, then sign and fax to the number listed above.​

PhoneNumber:(630) 495-8199
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To contact IDES via the web, please use our online Contact Form

Information for Employers:

Employer Support Hotline:

​Basic services in the Employer Service Center: general tax information, answers to common questions, forms and filing assistance.

Special services:  the Employer Service Center also handles refunds, assistance for special tax situations, payment processing and questions about SIDES registration.

PhoneNumber:(800) 247-4984
TTY:(866) 212-8831

  • Option 1 - Employer Appeal or Protest
  • Option 2 - Employer tax information and assistance with forms
  • Option 3 - Electronic quarterly tax filing and SIDES registration
  • Option 4 - Tax refunds
  • Option 5 - PEO or Employee Leasing compliance issues
  • Option 6 - Pay UI taxes using a debit or credit card

FaxNumber:(312) 793-6296
Employers calling for assistance with​

​Help desk for login information (username and password), account approval, posting job orders, resume searches, and finding ideal candidates.

PhoneNumber:(877) 342-7533

  • ​Option 2 - Employer

TaxNet and SIDES Registration Hotline:​

Employers can create a secure Web account to file required reports, pay taxes and maintain accounts with IDES and the Illinois Department of Revenue. Employers can also register for SIDES e-response to enable electronic claims protests and receive notice of claims via email.​

Magnetic media, such as, diskette, CD or cartridge will no longer be accepted after the second quarter of 2013.

312-793-1137 (magnetic media unit)

PhoneNumber:(866) 274-5697
FaxNumber:(312) 793-2362
New Hire Reporting:​

​Employers report new employees within 20 days of the employee's first day on the payroll, to help enforce child support orders.

PhoneNumber:(800) 327-4473

  • ​​Option 1​

FaxNumber:(217) 557-1947 (24-hour fax line)
Zero Wage Filing:​

Employers with no wages may file their QUARTERLY report by telephone.

PhoneNumber:(800) 793-6860

​This hotline is for filing quarterly zero wage reports only. If you are filing a monthly zero wage report you must use TaxNet​​.​

Work Opportunity Tax Credit (WOTC)​ State Bonding Coordinator​​​

​WOTC provides federal tax savings to employers who hire people from certain target g​roups, including public assistance recipients, veterans, youth and ex-felons.

Fidelity Bonding protects employers against employee dishonesty, theft or embezzlement.​

PhoneNumber:(312) 793-2913 - WOTC & (312) 793-9601 - Bonding
FaxNumber:(312) 793-5151
Legal Services Program for Small Employers

​Limited free legal services at IDES administrative hearings.

For ​employers whose unemployment insurance account number ends in a 0 through 4.

PhoneNumber:(866) 641-4288
TTY:(312) 641-6403


Legal Services Program for Small Employers

​Limited free legal services at IDES administrative hearings.

For ​employers whose unemployment insurance account number ends in a 5 through 9.
PhoneNumber:(877) 849-2007
TTY:(866) 802-8732
New Hire Unit:​
PhoneNumber:(888) 776-7708

  • ​Option 1

Special investigations Unit​
PhoneNumber:(800) 814-0513

  • ​​Option 1​ (if you are an employer)
  • Option 2 (if you are an individual)

FaxNumber:(312) 793-2356 (Benefit Fraud)
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To contact IDES via the web, please use our online Contact Form

General Information

Labor Market Information​

​Use the general information hotline for surveys, careers, and labor market questions. 

PhoneNumber:(877) 566-6230

  • Option 1 - submenu:
    • Option 1 - Calling to respond to a survey
    • Option 2 - Career information
    • ​Option 3 - All other labor market information
  • Option # - Repeat options

Fraud Reporting

​To report cases of improper collection of benefits, or improper classification of workers.

PhoneNumber:(877) 566-6230

  • Option 2 - submenu:
    • Option 1 - Individual
    • ​Option 2 - Employer

FaxNumber:(312) 793-2356
Press & Media Inquiries
PhoneNumber:(877) 566-6230

  • ​Option 3