IDES - Frequently Asked Questions -

Frequently Asked Questions -

Frequently Asked Questions -

​Important Information About Your Eligibility For Unemployment Insurance Benefits - Remember to complete your registration for Employment Service.  For more information, See FAQs.

Frequently Asked Questions -​​

  • How can I retrieve my password to access
    From the IllinoisJobLink.comHome” page and at the top right, click “Log In/Registration,” click the link “Forgot Username or Password,” enter your username in the textbox and click “Continue.” 
    • ​If you have successfully confirmed your email during a previous login, you will be prompted to have a reset link emailed to you.  Follow the instructions that are included in the email.
    • If email reset is not an option, you will be prompted to answer your security question.  After successfully answering it, you will be prompted to enter a new password.
    • If the email reset or answering the security question is not an option, contact the Help Desk at 877-342-7533 for your Reset code. 

  • How do I retrieve my username to access

    From the Illinois “Home” page and at the top right, click “Log In/Registration,” click the link “Forgot Username or Password.” 

    • ​If you have successfully confirmed your email address, enter it under “Forgot Username” click “Submit”.  Follow the instructions that are included in the email.
    • Alternate Recovery – click “Alternate Recovery” select the Account type and complete the required fields indicated by the red * click “Submit.”

  • How do I contact the Help Desk?

    You may send an email to​​  Otherwise, you may call 877-342-7533 and select option 1 for job seekers or option 2 for employers. 

  • What does it mean when I see an orange box that states, “your résumé is not complete?”

    ​If you are newly registered, it means that you need to create a new résumé using the Résumé Builder or upload one you have created in Microsoft Word.  If you have already created or uploaded a résumé, you may need to extend the date on an expired résumé

    To extend your résumé date on an existing résumé, click “My Home Page,” click “My Résumé” click the link showing the résumé title needing to be extended, click “Expires” date link and enter the number of days you wish it to remain active and click “Update résumé.”

  • How do I create or upload my résumé in
    Click “Continue” that appears in the orange block notice or click the link, “Create a résumé” at the bottom of the page. Your “My Home Page” will not be visible until you complete a résumé
    Your résumé is considered complete when you have answered all the questions on the “New Résumé Page,” uploaded a word document of your résumé or used Résumé Builder to create a new résumé, selected “Occupation-Work Wanted” and identified relevant “Talents” and “Tool/Technologies”. Once you complete your résumé, it will remain active for 90 days.

    For help with creating a résumé, view this powerpoint: Creating A Resume​

  • How do I know if my Résumé was successfully uploaded?

    From your “My Home Page”, click “My Résumé” click the link showing the résumé title you created and click the “Résumé Preview” link on the top left of the page.  Your résumé will come into context.

  • Where can I make changes to my account information?
    The “My Profile” link that can be found on your “My Home Page” will direct you to other links where you can change your Username, Password, Security Question & Answer, update your Contact, Personal, Military/Service, Layoff Information, Job Goals and review Notifications sent to you. 
    Be sure to enter a security question answer, so that you can use the “forgot password and username” function without needing to email or call the Help Desk.

  • Why is my email address needed in my account?

    Your email address is needed to receive email alerts about job matches, hiring fairs, workshops, seminars and webinars.​

  • How do I know when my registration is complete?

    From your “My Home Page,” you must update your personal information. Click “My Profile,” “Personal Information,” and “Edit Personal Information” to complete any unanswered question in a field indicated by a blue asterisk*. You will be navigated through all the unanswered questions. Your registration is complete after you have entered the type of job that you are looking for, selected or updated your “Occupation Work Wanted” and clicked “Finished”. 

    Now, you can begin to look for jobs by clicking the “Job Search” link from your “My Home Page.”

  • Where can I find the record of the job searches that I have conducted?

    From your “My Home Page,” click the link “Work Search Record.” The Work Search Record will come into context and you can view your activity conducted in and records that you have created for job searches occurring outside of