Frequently Asked Questions - IllinoisJobLink.com
Important Information About Your Eligibility For Unemployment Insurance Benefits - Remember to complete your registration for Employment Service. For more information, See FAQs.
What is the best method to contact the IllinoisJobLink.com Help Desk?
For a quicker response, send an email to DES.IJLSysAdmTech@illinois.gov. Otherwise, you may call 877-342-7533 and select option 1 for job seekers or option 2 for employers.
How can I retrieve my password to access IllinoisJobLink.com?
From the IllinoisJobLink.com
“Home” page and at the top right, click “Log In/Registration,
” click the link “Forgot Username or Password,
” enter your username in the textbox and click “Continue.
” If you successfully answer your security question, you will be prompted to enter a new password.
A security question that asks for your date of birth must be answered in the same format used when the security question was created or updated. Here are a few examples: 01-30-1999, 01/30/1999, or 01301999.
How can I retrieve my password to access IllinoisJobLink.com when I cannot answer my security question?
From the IllinoisJobLink.com “Home” page and at the top right, click “Log In/Registration,” click the link “Forgot Username or Password,” enter your username in the textbox, click “Continue,” click the “ Email Password Reset” link at the top of the page, enter your “Username” and click Continue. A link with password reset instructions will be sent to the email address that is listed in your registration profile. From your email, click the link and follow the prompts to reset password.
How do I retrieve my username to access IllinoisJoblink.com?
From the Illinois JobLink.com “Home” page and at the top right, click “Log In/Registration,” click the link “Forgot Username or Password,” enter your SSN and click “Continue.” Enter the answer to your security question and click “Continue.” If you successfully answer your security question, your username will come into context and you will be directed to the log in page.
What does it mean when I see an orange box that states, “your résumé is not complete?”
If you are newly registered, it means that you need to create a new résumé using the IllinoisJobLink.com Résumé Builder or upload one you have created in Microsoft Word. If you have already created or uploaded a résumé, you may need to extend the date on an expired résumé.
To extend your résumé date on an existing résumé, click “My Home Page,” click “My Résumé” click the link showing the résumé title needing to be extended, click “Expires” date link and enter the number of days you wish it to remain active and click “Update résumé.”
How do I create or upload my résumé in IllinoisJobLink.com?
Click “Continue” that appears in the orange block notice or click the link, “Create a résumé” at the bottom of the page. Your “My Home Page” will not be visible until you complete a résumé.
Your résumé is considered complete when you have answered all the questions on the “New Résumé Page,” uploaded a word document of your résumé or used IllinoisJobLink.com Résumé Builder to create a new résumé, selected “Occupation-Work Wanted” and identified relevant “Talents” and “Tool/Technologies”. Once you complete your résumé, it will remain active for 90 days.
How do I know if my Résumé was successfully uploaded?
From your “My Home Page”, click “My Résumé” click the link showing the résumé title you created and click the “Résumé Preview” link on the top left of the page. Your résumé will come into context.
Where can I make changes to my IllinoisJobLink.com account information?
The “My Profile” link that can be found on your “My Home Page” will direct you to other links where you can change your Username, Password, Security Question & Answer, update your Contact, Personal, Military/Service, Layoff Information, Job Goals and review Notifications sent to you.
Be sure to enter a security question answer, so that you can use the “forgot password and username” function without needing to email or call the IllinoisJobLink.com Help Desk.
Why is my email address needed in my IllinoisJobLink.com account?
Your email address is needed to receive email alerts about job matches, hiring fairs, workshops, seminars and webinars.
How do I know when my registration is complete?
From your “My Home Page,” you must update your personal information. Click “My Profile,” “Personal Information,” and “Edit Personal Information” to complete any unanswered question in a field indicated by a blue asterisk*. You will be navigated through all the unanswered questions. Your registration is complete after you have entered the type of job that you are looking for, selected or updated your “Occupation Work Wanted” and clicked “Finished”.
Now, you can begin to look for jobs by clicking the “Job Search” link from your “My Home Page.”
Where can I find the record of the job searches that I have conducted?
From your “My Home Page,” click the link “Work Search Record.” The Work Search Record will come into context and you can view your activity conducted in IllinoisJobLink.com and records that you have created for job searches occurring outside of IllinoisJobLink.com.